Some of the surrounding behavioural health clinic's weren't able to accomodate our patient's mental health needs. This was either because they didn't take the patient's insurance, or there was too long of a waitlist to be seen. Also, when patients would score high on a depression or anxiety screening, it's hard to capture every single patient that needed to be referred to a behavioural health partner solution.

MHT created Alerts associated with assessments where if a patient scored above a cetain threshhold, the referral clinic would have a care coordinator who would be alerted of the patient scoring high. They also connected us to a TelePsych partner (LinqCare) that was able to accomodate our patient's mental health needs. Alert's were set up and patient's needs were taken care of in a timely fashion.

No patient slipped through the cracks. The care coordinator was able to capture every patient needing a higher level of care through a simple automated email. Patient's also recieved mental health care quicker this way then before.